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- Nov 5, 2002
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Heh, gotta love it when the Customer service at a store is just vile. I bought a 40 dollar pair of shoes at JC Penney's a few weeks ago, and the toes of the shoe got scuffed really badly, to the point where the brown color came off completley and now there is a big black oval on my shoe. SO now I can't wear them to work, becuase it looks horrible. It's not like I put them through hell either, just walking around best Buy. So I call them up, becuase they're about 25 minutes away, I lost the receipt so I don't want to go up there for no reason. I explain the situation and they said there would be no problem. As long as I had the original box I could go up there and get credit for the store at least, which I was cool with. So 25 minutes later, I'm at the store and of course,things aren't going the way that I was told. They start telling me that without a receipt I couldn't return them, but they're being polite so I'm not really mad. They tell me to go speak to the manager, becuase they don't know what to do in this situation. They send me down a floor where she's at the children's shoe department. I explain what had happened, and she starts trying to defend the shoe. I don't know about anyone else, but when you buy a pair of shoes, even if they're for 40 dollars, you expect them to last for at least 6 months. I show her the scuff marks on the shoes, and she starts explaining to me that any shoe can get extremly scuffed within 15 minutes of buying it. So when I mention that someone told me over the phone that I could get credit for them, she says "There's no way anyone in the store would have said that to you." So... at this point I was ready to punch her in the mouth, becuase nothing annoys me more than being called a liar about something stupid like a pair of shoes.
Before things got out of hand I just turned around and walked away... becuase I would have snapped. So i called them from home and ask to speak to the store manager, and the regular manager tells me that he's on the floor helping a customer, so she puts me on hold. After about 5 minutes, customer service picks up not knowing the current situation, I already know what's coming. I tell them to transfer me to the store manager, and they give me some bull**** response about him being in a meeting. So i leave them my number, which I know damn well wasn't even written down. So basically I paid 40 dollars for a pair of shoes to wear for 2 weeks. Awesome huh?
Anyone else have some horrid, or on the bright side, really good customer service experience?
Before things got out of hand I just turned around and walked away... becuase I would have snapped. So i called them from home and ask to speak to the store manager, and the regular manager tells me that he's on the floor helping a customer, so she puts me on hold. After about 5 minutes, customer service picks up not knowing the current situation, I already know what's coming. I tell them to transfer me to the store manager, and they give me some bull**** response about him being in a meeting. So i leave them my number, which I know damn well wasn't even written down. So basically I paid 40 dollars for a pair of shoes to wear for 2 weeks. Awesome huh?
Anyone else have some horrid, or on the bright side, really good customer service experience?